Case Studies - What Satisfied Customers Say

• De Lotto, The Netherlands - How to Stay at the Top:
  ASC’s Quality Management
  De Lotto is one of the organizations running the Dutch national lottery system, his Contact Center is Rated #1 in Customer Satisfaction. Now What?
  To maintain this position, De Lotto chose ASC and its partner Bumicom to install a quality management solution to enable easy evaluation, and coaching and training of agents through the recording of calls and screen activities.
• Deutsche (German) Telekom Kundenservice GmbH -
  The largest call center project in Europe: electronic Business Performance Management with ASC software
  Deutsche Telekom’s (DTKS) customer service in Germany is based on a decentralized call center structure with 33 locations and more than 10,000 employees. With the introduction of an electronic Business Performance Management (eBPM) system, the company meets these challenges by recording and processing customer contacts. In order to implement this system, DTKS selected ASC’s quality management solution, INSPIRATIONpro. The solution was also chosen based on data security, the general legal situation, costs, time frame for implementation, IT infrastructure and company partners.
  
• Sparda TelefonService GmbH & Co. KG -
  Quality is the key to success:
  Quality and process management for financial institutions:
  Since 2005, Sparda TelefonService GmbH has been using quality monitoring to maintain this standard of excellence. In 2010, STSG decided to implement quality monitoring software from ASC to analyze and evaluate customer contacts by both recording calls and preserving on-screen activities.
• Medway Community Health Care CIC, UK
  ASC implemented its MARATHON EVOLUTION communications recording solution into Medway On Call Care’s (MedOCC) busy healthcare environment to ensure consistency and quality of service.
• Mercury Customer Management, UK
  ASC’s Quality Management Solution, INSPIRATIONpro, Chosen by Leading Contact Centre Consultancy - Mercury Customer Management, a leading Customer Experience Consultancy, chose ASC’s quality management solution, INSPIRATIONpro, to conduct external quality management audits for its clients.
• ASC and [buw] improve German Call Centers
  Customer care service provider deploys INSPIRATIONpro
  The European customer care service provider, buw Group, from Osnabrück, Germany, improved recording and evaluation of “Mystery Calls” at prestigious German contact centers and increased efficiency with quality management and communications recording solutions from ASC.
• BSH Implemented ASC`s Call Recording and Quality Monitoring Solutions
  BSH implemented ASC's call recording and quality monitoring solutions for its main contact center and experienced almost immediate benefits to its customer operation.
• ASC Improves Customer Service for Michelin
  ASC telecom AG has improved customer service at Michelin Tire Company’s German-speaking contact center by updating the high-tech products MARATHON EVOLUTION and INSPIRATIONpro to optimize customer communications.
• Recording and Quality Monitoring Solutions Provide Passenger Service at RATP Contact Centers
  ASC installed MARATHON EVOLUTION and INSPIRATIONpro at the Public Transportation of Paris (Regie Autonome des Transports Parisiens (RATP).
• Basis Bay, Malaysia: VoIP Recording with EVOip for Windows at ISL Services
  ISL Services, a member of the Basis Bay Group, is Malaysia’s first ISO-certified, business continuity and disaster recovery provider that protects its clients’ businesses from permanent damage.