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eLearning in the Contact Center - Advanced Training, Independent of Time and Space |
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eLearning consists of all forms of study using digital media for presentation, distribution of lessons or communications support.
eLearning achieves its full potential in contact centers because it allows coaching unconstrained by space or time, thus accelerating the trend to virtual contact centers and fostering a continuous process of improvement.
In conjunction with quality monitoring and recording, eLearning provides the “missing link” in the training process. Evaluations and actions suggested by a trainer or by speech analytics are implemented immediately by instruction through eLearning.
The eLearning module of ASC’s INSPIRATIONpro delivers educational material in a fast and cost-effective way directly to the agent´s workplace. The employee’s skills are improved in a timely manner, and then quality monitoring looks for a new learning area in a continuing loop. |
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