Testimonials / Case Studies - What Satisfied Customers Say

• „The implementation of the ASC recording and quality monitoring software has been extremely successful. ASC and ANT Telecom engineers worked closely with our in-house IT support engineers to deliver a complex solution.“
  Sandy V. Sundarajan, IT Manager of BSH
• “Our team leaders have been very positive about how user-friendly they have found the INSPIRATIONpro software and on the quality of training delivered by ASC. BSH was able to benefit from the ASC system even in the first few weeks of use. We identified specific areas for improvement which were achieved through one to one coaching with our customer service advisors. The system exceeded expectations because it delivered all of the promised functionality; the implementation went even better than expected; and the solution has proven easy to use.”
  Colin Embling, Call Center Operations Manager for BSH
• “Gizmo is a relatively young company, and the capability of INSPIRATIONcompact to expand and adapt to our growth surpassed all our expectations. The solution let us pinpoint the areas needed for agent training and even helped managers outside of our contact center identify areas they could improve."
  Troy Fox, CTO of Gizmo Corporation
• “Our goal at L-com is simple - to provide our customers with the connectivity products they need along with the top service they deserve. We were amazed with ASC's system, especially the screen capturing. This system helps us understand what real-time challenges our agents face while serving our customers."
  Lester Smock, Contact Center Manager, L-com, USA
• “We were stunned when we compared EVOip’s features and price. The product is a paragon of an affordable and professional solution combined with user-friendly attributes such as graphical user interfaces and web-based operation.”
  Mr. Chan Fook Yee, Contact Centre Manager, Basis Bay, Malaysia
• "The implementation of ASC's recording solution together with integrated software for call searching and replaying has decreased the duration of our claims processing by 75%. Our customer service capabilities have now been dramatically enhanced. It's now much easier and more objective to evaluate the agents, which provides CBB with additional coaching competence.”
  Jacek Styczen, President at CBB, Warsaw, Poland
• “We consider quality to be our main competitive advantage, and we want to be able to provide our customers with the best possible service. We looked at what was available on the market for quality monitoring and we selected ASC because of the extensive product features and the service support presence in Vietnam.”
  Van Dung, Call Center Manager at VMS-MobiFone, Vietnam
• "I’m very pleased with ASC’s equipment because it helps us realize our staff’s potential and clearly surpasses the ‘side by side’ coaching method. It represents real progress in the evolution of the Michelin Service Center and lets us continue to improve customer satisfaction by training our agents in an efficient targeted manner."
  Jürgen Ihl, Michelin, Director of Michelin Service Center
• “ASC provided a versatile solution, completely integrated with our pre-existing infrastructure. Its French subsidiary, ASC telecom SASU France, met our manifold requirements with cost control and customer support to guide us every step of the way.”
  Eric Arbillot, Contact Center Manager for RATP

• BSH Implemented ASC`s Call Recording and Quality Monitoring Solutions
  BSH implemented ASC's call recording and quality monitoring solutions for its main contact center and experienced almost immediate benefits to its customer operation.
• ASC’s E-Coaching Solution Improves Customer Support from Gizmo, Australia
  Gizmo Corporation, Ltd., a rapidly expanding technical-support firm, chose ASC’s INSPIRATIONcompact as a coaching tool for its contact center team leaders.
• ASC Improves Customer Service for Michelin
  ASC telecom AG has improved customer service at Michelin Tire Company’s German-speaking contact center by updating the high-tech products MARATHON EVOLUTION and INSPIRATIONpro to optimize customer communications.
• Recording and Quality Monitoring Solutions Provide Passenger Service at RATP Contact Centers
  ASC installed MARATHON EVOLUTION and INSPIRATIONpro at the Public Transportation of Paris (Regie Autonome des Transports Parisiens (RATP).
• Basis Bay, Malaysia: VoIP Recording with EVOip for Windows at ISL Services
  ISL Services, a member of the Basis Bay Group, is Malaysia’s first ISO-certified, business continuity and disaster recovery provider that protects its clients’ businesses from permanent damage.