Contact Centers

Keeping your Customers, Customers

Contact centers and their customers face unique situations. Contact centers want to beat the competition, increase efficiency with information technology and reduce overall costs.
Customers expect superior service by well-trained and motivated agents.

Both contact centers and customers expect the quality of service to improve over time. This may be quickly achieved by using INSPIRATION from ASC.

Everyone will benefit from improved quality control: Trainers and supervisors will achieve better results by targeted communications in a more flexible environment.
Agents will be motivated by more effective training and better instruction.
Companies will increase the value of their contact centers, reduce costs by more effective quality management and achieve greater customer satisfaction through improved training.

• Performance Tracking and Quality Monitoring: The evaluation and scoring capabilities of INSPIRATION allow supervisors to assess agent performance, competency level and identify individual training needs.
• Selective Recording: Continuously recording all telephone lines may not be necessary for training and quality monitoring purposes. INSPIRATION lets you choose what and when to record based on your own criteria.
• Fast easy access: Calls that can be searched based on various criteria result in quick and easy replay of conversations and rapid replies to customer inquiries.
• Scalability: Is your contact center growing? MARATHON provides for expanded channel capacity and powerful networking capability that can handle the demanding needs of a growing contact center.
• Voice and Screen Capture: No information will be lost: ASC's comprehensive multimedia solution records calls as well as the agent's screen activities.