Testimonials / Case Studies - What Satisfied Customers Say

• “A sophisticated, fast and fail-safe communications recording system is essential for our company to both meet internal regulations and comply with a number of government mandates." "ASC’s solution has met all of our requirements. A sophisticated, fast and fail-safe communications recording system is essential for our company to both meet internal regulations and comply with a number of government mandates.”
  IT Relationship Manager, Optiver Europe, The Netherlands
• “Our previous recording system ate up valuable work hours due to a variety of labor-intensive manual tasks, including hand delivery of tape to remote sites. ASC’s ability to automate these functions, especially its remote backup feature, helps to ensure fail-safe operation and gives us the peace of mind we need when even a brief malfunction can affect significant transactions. ASC’s unique selling points - technical sophistication, price and on-site customer support - put them head and shoulders over the competition.”
  Ebrahim Nedham, Head of Communications, Gulf International Bank, Bahrain
• “To succeed in highly competitive financial markets, banks must acquire new customers, retain existing ones on a long-term basis and effectively reduce costs. We were faced with a wide variety of needs to meet these goals including quality monitoring for our agents and protection from liability. ASC met them all and did so in a superlative fashion. We know we can depend on ASC’s solutions to work reliably on a global basis across complex infrastructures to preserve, document and improve customer interactions.”
  Majed Salah El-Deen, Head of IT National Bank of Abu Dhabi, U.A.E.
• “For us, it was critical to obtain integrated recording solutions for our trading environment and our back-office communications. ASC’s ability to meet both these needs as well as their flexibility in handling multiple infrastructures convinced us of the value and investment protection inherent in their solutions.”
  Stefan Rast, Manager of the Cantonal Bank in Lucerne, Switzerland
• “We chose ASC because, with over 45 years of communications experience, we knew we could rely on their expertise and technical support.“
  Representative of Trimegah Securities, Indonesia
• “Our overriding goal is to provide exceptional service that both exceeds client expectations and maximizes client satisfaction. ASC’s call recording solution has become an essential component in helping us meet that goal.”
  Gary Xu, Project Manager at Daiwa Capital Markets Europe Ltd.
• “It saved us from purchasing a costly infrastructure that would become obsolete in just a few years. We especially appreciate the solution’s flexibility for both expansions and our rather diverse needs.”
  Tony Wells, Head of IT Support of TFS, UK
• “We selected ASC and innovaphone because they presented us with the best, cost effective, fully integrated plug-and-play VoIP solution, ideal for small and medium enterprises like ours. I personally installed EVOip in less than 10 minutes by simply following the step-by-step instructions from the online installation menu, and it worked at once. I was amazed.”
  Martin Mangeng, Network Administrator, Volksbank Voralberg, Austria
• “The whole process from survey, installation to after sales was excellent. I was impressed by all the staff involved: they made the process very easy and with no disruption to the running of our office. It was a pleasure to do business with ASC telecom Ltd.”
  Peter Wright, Director Berry Birch & Noble, UK
• "We achieved a 40% increase in sales since the recorder was installed. The MARATHON system paid for itself in a matter of months and gives us total control over our sales process."
  Keith Samuels, Director, Westhill Insurance Services, UK
• “The product lets us easily resolve misunderstandings between agents and customers because we can send the calls to the involved parties by e-mail.We were especially pleased with the level of compatibility between ASC and our Etrali voice trading system. This helped ensure our overall system met all business and technical requirements.”
  Management Bank AlJazira, Saudi Arabia
  

• Optiver Europe, The Netherlands - ASC Recording Solution Integrates with Complex Infrastructure, Supplies Critical Needs for Major Trading Organization
  Optiver, a global market maker, and one of the fastest growing and most successful proprietary trading firms in Europe, has chosen ASC’s communications recording system, MARATHON EVOLUTION, and its VoIP recording system, EVOip, to record all incoming, outgoing and internal calls.
• Trimegah Securities (Indonesia) selects ASC for its 14 Branch Offices and Headquarters
  Trimegah Securities, one of the largest brokerage and securities firms in the Jakarta, Indonesia stock exchange, chose ASC’s MARATHON EVOLUTION recording solutions for multi-site operations all over Indonesia as well as its headquarters in Jakarta.
• Gulf International Bank Implements ASC`s Financial Trading Recording Solution
  The National Bank of Abu Dhabi, the number one bank in the United Arab Emirates, Gulf International Bank, a leading merchant bank based in Bahrain, needed a communications recording system to preserve conversations and financial transactions among its far flung branches throughout the Middle East and Europe. The solution was needed to record conversations and customer interactions among two groups of 56 traders each.
• National Bank of Abu Dhabi Chooses ASC’s VoIP Recording and Quality Management
  The National Bank of Abu Dhabi, the number one bank in the United Arab Emirates, chose ASC’s VoIP recording solution, EVOip, for evidential communications recording to protect themselves against unjustified claims for damages by documenting phone transactions and screen activities through contemporary risk management.
• Daiwa Capital Markets Europe Ltd. Praises ASC for Its IP Recording Capabilities
  Daiwa Capital Markets Europe Ltd., an award-winning investment bank headquartered in London, England, implemented ASC’s Cisco VoIP call recording solution for its branches throughout Europe and the Middle East.
• Tradition Financial Services Chooses ASC for its new London Headquarters
  Tradition Financial Services (TFS), a major financial-services broker, recently moved its London headquarters to a new location resulting in an increased demand for recording back-office telephony in a Cisco Call Manager environment.
• ASC Improves Voice Trading Services of Saudi Financial Institution
  Bank AlJazira, one of the fastest-growing financial institutions in Saudi Arabia, verifies its share trading with MARATHON EVOLUTION, ASC’s high-end call recording solution.
• Better Service for Bank Customers in Poland
  BPH PBK S.A., the largest Polish bank, has implemented ASC's recording solution in its outsourced contact center at CBB to improve service quality to their customers.
• Secure Trade in Business via Telephone Voice Recording
  The Sparkasse Fürstenfeldbruck, Germany installed a modern call center which is equipped with voice recording technology by ASC telecom.
• ASC Voice over IP Recording at the TelefonService Provider Flexitel
  The telephone service provider, Flexitel TelefonService GmbH, Berlin, is a specialist in insurance issues.