 |
 |
|
|
|
|
|
|
 |
|
 |
Installation & Support Services - To Fully Satisfy Our Customers |
|
|
A customized technical solution must be implemented in a professional manner, become operational as quickly as possible and obtain support and maintenance under optimal terms of service. ASC’s installation and support services offer all of this.
An ASC dispatcher thoroughly checks project specifications and chooses the appropriate expert who is then prepared for the specific mission. Before an on-site appointment is scheduled, ASC ensures that all installation requirements are met. Through this process, ASC guarantees smooth implementation to the full satisfaction of the customer.
If issues during a system’s operations cannot be resolved by Service Hotline & Helpdesk, ASC’s field organization is available for on-site support-- at any location and any time.
ASC’s customized service contracts provide a variety of different support levels from the following modules:
- on-site support / preventive maintenance
- spare parts / hardware repair service
- software update & upgrade
- hotline service for administrators
- hotline service for ASC certified experts
- call-back support
- remote service
As extensions to these basic service modules, several special services and various response times can be separately chosen. Therefore, ASC’s customers always receive optimal support for their specific requirements. |
|
|
