Businesses today require sharing of applications and data transfer among various electronic and communications systems. Computer Telephony Integration (CTI) plays an important role by combining and coordinating interactions on a telephone and a computer. It helps provide on-screen dialing and automatic call distribution, and displays calling line information on the user's monitor.
ASC has developed integrated solutions for recording VoIP and traditional telephony by embedding its technology in partner products and services.
Recording Interface Applications (RIA) Provide Optimal Links between PBX and Communications Recorder ASC's new product line of Recording Interface
Applications (RIA) enhances the successful
ASC CTI software. It offers a wide range of connections
to the world‘s leading PBXs and their vendor-specific
protocols.
RIA tags audio data with additional call information and
thus enhances fast and efficient searching for archived
calls. RIA enables free
seating in contact centers as
well as the recording of telephone numbers and other additional call information.
Application
Programmer Interface (API) for System-wide Data Transfer:
ASC's solutions provide very powerful and flexible interfaces (APIs) for system-wide data transfer and cross-linking. For example call data, such as „incident number“ or „account
number“,
may be captured from a third party application running on a
Windows desktop and stored with the voice file to provide
quick retrieval in emergency situations, as well as for quality
purposes.
