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ASC is a leading global provider of innovative solutions to record, analyze and evaluate communications. More than 220 creative employees in an innovative environment are dedicated to deliver the ultimate customer solution. With ASC software, all multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed by intelligent speech and text evaluation methods.
Business Development Manager North America (m/f)
Responsibilities:
- Act as the local representative for alliance partners in North America
- Support and develop existing business partners in North America
- Identify new business partners and sales opportunities in North America
- Execute marketing activities such as roadshows and trade fairs
- Evaluate customer and market requirements as well as competitor strategies
Qualifications:
- Minimum of three years sales experience within the recording / quality monitoring industry
- University degree in marketing or equivalent education
- Ability to think strategically paired with a pragmatic approach in day to day business
- Capability of working independently and to tight deadlines
- Structured and effective working style, good organizational skills
- Strong communication, negotiation and presentation skills in English
- Ability to work in a multi-cultural environment
- Willingness to travel
Our offer to you:
- Three months comprehensive training at our headquarters
- Integration into an international and highly motivated team
- Short communication channels and freedom to pursue your own ideas
- Excellent development opportunities in a dynamic environment
If you are interested in becoming part of a fast growing and internationally successful company, send your resume to Christoph Witzenhausen (+49 6021 5001-216) or jobs@asctelecom.com.
Product Marketing Manager (m/f)
Responsibilities:
- Positioning of Workforce Management-Solutions in all markets and distribution channels
- Responsible for successful product launch using innovative marketing tools
- Creation of presentations, sales material, user reports and press releases
- Sales support on key accounts, strategic projects, roadshows and trade fairs
- Cultivate relationship with analysts
- Evaluation and analysis of customer requirements, competitive strategies and market requirements
- Participate in definition of product releases: definition of features and requirements and their prioritization
- Developing of software releases in coordination with Product Management and Sales
- Coordination of product development with customer and project specific developments and Professional Services
- Close collaboration with Sales, Marketing, Product Management and R&D
Technical/Experience Requirements:
- Technology related undergraduate degree. MBA or relevant graduate degree prefered
- Strong understanding of IT-technologies in realm of server operating systems, Client-Server-technologies, Database technologies (MS-SQL, MySQL, Oracle), Reporting and Business intelligence (e. g. Crystal Enterprise), Web-technologies (PHP, AJAX, ASP, Web Services, SOA, XML), Virtualization
- Excellent markt- and branch knowledge in Telecommunications-/Call Center-industrie (PBX, ACD, IVR, CTI) and high technical affinity
- Strong understandig of sequences of operations in contact centers especially in quality management: customer feedback, mystery calls, structuring of customer contacts, workforce management, eLearning / eCoaching, leadership skills, knowledge in speech technologies, keyword spotting, speech analysis (TTS,STT)
- Candidate must demonstrate capability to think strategically and be able to develop creative solutions yet also detail oriented and able to execute
- Excellent verbal and communications skills that indicate the ability to successfully present to senior management, customers, and solution partners
- Exceptional teaming and interpersonal skills
- Excellent knowledge in English verbal and written
- Willingness to travel
If you are interested in becoming part of a fast growing and internationally successful company, send your resume to Christoph Witzenhausen (+49 6021 5001-216) or jobs@asctelecom.com.
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