|
|
Please select the date to display the corresponding press releases!
| 2013-05-21 |
ASC Introduces neo WFO Suite at MECC 2013 in Dubai
ASC today announced it will present its new neo WFO software suite at the Middle East Contact Center Conference in Dubai, United Arab Emirates, on June 4-5, 2013, booth #B2.
|
| 2013-05-13 |
ASC Implements Quality Management Solution for
Lottery Giant in The Netherlands
De Lotto Selects ASC After Recognition for
Best Customer Service in The Netherlands
ASC today announced the successful implementation of VoIP
recording and quality management solutions for De Lotto, the famous Dutch lottery
organization. The organization chose ASC after its contact center was recognized
as providing the best customer service in The Netherlands.
|
| 2013-03-21 |
ASC becomes the 3rd largest Contact Recording and
WFO Vendor Globally
Company Praised for High Quality and Engineering Skills
ASC today announced it has moved up to third in global contact center interaction recording according to a report by the Pelorus Associates, an independent marketing and research consulting company founded more than 20 years ago.
|
| 2013-03-08 |
ASC and PCS Solutions Announce Partnership to
Promote Workforce Optimization Suite in Brazil
Brazilian Telecom Company to Include ASC’s Solutions in Product Portfolio
ASC and PCS Solutions, an IT and telecom company offering highend systems for contact center platforms in Brazil, today announced a technology partnership agreement to offer ASC’s workforce optimization (WFO) suite to Brazilian organizations.
|
| 2013-02-21 |
ASC and CA Cheuvreux Announce Successful
Implementation
of Global Recording Solution
Flexible System Handles Diverse Media in Alcatel-Lucent Environment
ASC telecom AG and Credit Agricole Cheuvreux (CA
Cheuvreux), the leading independent European equity broker, today announced
the successful implementation of a communications recording solution to handle
diverse media in an Alcatel-Lucent communications environment. The system
provides central management at CA Cheuvreux’s Paris headquarters with 15
global subsidiaries.
|
| 2013-02-11 |
ASC and Teleopti Sign Global Partnership Agreement
ASC Incorporates Teleopti’s Workforce
Management Solutions into WFO Suite
ASC today announced they had signed a global partnership
agreement on January 16, 2013. The partnership aims to strengthen the power of
ASC’s workforce optimization (WFO) suite and provides new markets around the
globe for both organizations.
|
| 2013-01-28 |
ASC Presents New WFO Suite at CCW 2013
-
neo combines WFO technologies to improve business performance
- WFO Suite Comes out of the Cloud
- Booth #A15, Hall 2, February 26-28, 2013, Berlin
ASC today announced it will present its new neo WFO suite at CCW in Berlin, Germany, on February 26-28, 2013, booth #A15 in Hall 2. Last year, approximately 7,700 visitors traveled to Berlin to participate in Europe’s largest branch event for customer service, communications and contact centers. ASC’s neo WFO suite will integrate communications recording with powerful functions such as quality and performance management, speech analytics, eLearning, workforce management and customer feedback.
|
| 2013-01-21 |
ASC to Sponsor Alcatel-Lucent’s Executive Partner Days in Rome
Company to Showcase Workforce Optimization and
Certified Alcatel-Lucent Communications Recording Solutions
ASC today announced it will be participating as a gold sponsor at
Alcatel-Lucent’s Executive Partner Days at the Marriott Rome Park Hotel in Rome,
Italy on January 28-29, 2013. It will be demonstrating workforce optimization
(WFO) and its integrated communications and VoIP recording solutions for Alcatel
Lucent’s products.
|
| 2013-01-10 |
ASC Appoints James King as
Managing Director of Its UK Subsidiary
Focus on Company Growth in United Kingdom
ASC is pleased to announce the appointment of James King as
Managing Director United Kingdom.
|
| 2012-10-26 |
Electronic Business Performance Management
at Deutsche Telekom with ASC software
The Largest Call Center Project in Germany
Deutsche Telekom’s customer service
(DTKS) in Germany is based on a decentralized call center structure with 33
locations and more than 10,000 employees. It supports a dynamic market, posing
major challenges for personnel and processes. With the introduction of an
electronic Business Performance Management (eBPM) system, the company
meets these challenges by recording and processing customer contacts.
|
| 2012-10-10 |
ASC to Promote Workforce Optimization
Solutions at Gitex Technology Week in Dubai
To showcase largest call center project in Europe
ASC today announced it will be demonstrating its workforce
optimization (WFO) solutions at Gitex Technology Week, Dubai International
Convention and Exhibition Center, Dubai, United Arab Emirates, on October 14-18,
2012, at Germany’s national booth. The company will feature its project for the
leading telecom provider in Germany with 10,000 agents in 30 locations.
|
| 2012-10-01 |
ASC UK to Sponsor Call Centre and
Customer Management Expo
in London
ASC today announced its British subsidiary, ASC UK, will be sponsoring the Managing & Measuring Customer Experience streams of the Call Centre Focus Conference Theater at the Call Centre and Customer Management Expo at the National Hall Olympia in London, England, on October 2-3, 2012.
|
| 2012-09-27 |
ASC Appoints New Vice President Business Development, UK
Paul Manyweathers is back on board
ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications is very pleased to announce the appointment of Paul Manyweathers in the role of Vice President Business Development United Kingdom, effective from September 24th, 2012.
|
| 2012-09-25 |
ASC Receives Certification from Aastra,
Strengthening Communications Offering for Businesses
Following rigorous testing and intensive validation at several customer sites, ASC in Hoesbach, Germany, has become a certified member of the Aastra Approval Partner Program (A2P2). This certification enables ASC’s customers to benefit from having ASC’s products integrated with communications solutions from Aastra, a global leader at the forefront of the enterprise communications market.
|
| 2012-07-19 |
Change of Management at ASC
- Owner Guenther Mueller resigned from ASC’s Executive Board on June 30, 2012 after 33 years as CEO.
- New Executive Board members Dr. Frank Schaffrath and Marco Mueller have been appointed effective July 1, 2012.
- Workforce optimization solutions for cloud computing will further strengthen ASC’s position as market leader
Guenther Mueller, who built up and
shaped the ASC group for more than 33 years, resigned from its
Executive Board as of June 30, 2012. As Chairman of the Supervisory
Board, he will continue in an advisory role.
|
| 2012-05-22 |
ASC to Demonstrate Workforce Optimization Solutions
at MECC ‘12 in Dubai
ASC today announced it will demonstrate its quality management solution, INSPIRATIONpro, speech analytics and other capabilities of its workforce optimization (WFO) suite at the Middle East Call Centre Conference (MECC), June 5-6, 2012, at the International Convention and Exhibition Center in downtown Dubai. ASC will exhibit in Hall 7, booth B2.
|
| 2012-04-16 |
ASC to Demonstrate Solutions for Financial Institutions
at MEFTEC in Dubai
ASC today announced it will demonstrate its quality management solution INSPIRATIONpro and VoIP recording solution EVOip, at the MEFTEC financial technology conference, April 25-26, 2012, at the International Convention and Exhibition Center in downtown Dubai. ASC will exhibit at booth E2.
|
| 2012-02-23 |
ASC Implements WFO Solution for Sparda TelefonService, Germany
ASC today announced the successful implementation of a workforce optimization solution for Sparda TelefonService GmbH & Co. (STSG), a call center handling inbound and outbound telemarketing, email and fax communications as well as agent training and coaching.
|
| 2012-02-08 |
Call Center World 2012: In Pole Position with ASC
- Intelligent Tools to Improve Quality and Processes in Contact Centers
- G-Motion Driving Simulator at ASC Booth E6/F5 in Hall 4
- CallCenterWorld 2012, February 28th to March 1st, 2012 in Berlin, Germany
ASC will demonstrate innovative technologies to improve quality in contact centers at CallCenterWorld 2012 in Berlin, Germany, on February 28th to March 1st, 2012, booth #E6/F5 in Hall 4.
|
| 2011-11-25 |
ASC Joins with Nashua Communications as Contact Center Providers in Sub-Saharan Africa
ASC today announced a new partnership with Nashua Communications, the leading provider of Siemens Enterprise and Panasonic communications technology in Southern Africa. The partnership will include sales, support and customer service for communications recording, quality management and workforce optimization solutions.
|
| 2011-11-18 |
ASC Supports Securities Trading by LGT Group in Liechtenstein, Austria and Switzerland
ASC today announced the installation of its flagship recording solution, MARATHON EVOLUTION, for the LGT Group, an international wealth and asset management organization, at its headquarters and branches in Liechtenstein, Switzerland and Austria.
|
| 2011-10-24 |
Formula One™ Abu Dhabi Grand Prix Chooses ASC for Communications Recording
ASC today announced it will implement its VoIP recording
solution EVOip together with its Partner INSIYABI, at the contact center for the
Grand Prix of Abu Dhabi. As of November 2011, all calls will be preserved.
|
| 2011-10-13 |
ASC Announces Gold Sponsorship of ECCCO
ASC today announced it has become a gold sponsor of the European Confederation of Contact Center Organizations (ECCCO), a non-profit organization committed to campaigns and other activities to promote the contact center industry.
|
| 2011-09-22 |
ASC Appoints Dr. Clemens Pieper
to Vice President Global Sales
ASC today announced the appointment of Dr. Clemens Pieper as Vice President Global
Sales. He will be responsible for all global sales activities including sales for ASC’s
branch offices.
|
| 2011-09-05 |
ASC to Demonstrate QM Solutions
at Call Centre Expo 2011 in London
ASC to show call centre professionals how to use INSPIRATIONpro Quality Management tools to improve customer experience and reduce service costs at Stand H10
ASC today announced it will be demonstrating its award-winning quality management suite, INSPIRATIONpro, at Call Centre Expo 2011 for the fifth year in a row. The event will take place at the National Hall, Kensington, Olympia, London on October 11-12, 2011, and ASC will be exhibiting at Stand H10.
|
| 2011-08-30 |
ASC to Promote VoIP Recording and Quality Management Solutions at Gitex Technology Week
EVOip and INSPIRATIONpro will be Demonstrated at Germany’s National Booth at Key Middle East Conference
ASC today announced it will be demonstrating its VoIP recording solution, EVOip, and quality management system, INSPIRATIONpro, at Gitex Technology Week, Dubai International Convention and Exhibition Center, Dubai, United Arab Emirates, on October 9-13, 2011, at Germany’s national booth.
|
| 2011-08-01 |
MedOCC Implements ASC`s Solutions to Ensure Consistency and Quality of Service
ASC’s solutions help to save up to three hours per week in lost administration time
ASC implemented its MARATHON EVOLUTION communications recording solution into Medway On Call Care’s (MedOCC) busy healthcare environment to ensure consistency and quality of service.
|
| 2011-07-27 |
ASC’s EVOip 10.0 Certified with Cisco UCM 8.0 and 8.5
Voice-over-IP Recording Solution Handles Encryption
in Active Recording Environments
ASC today announced that its Voice Over IP recording solution, EVOip 10.0, successfully passed interoperability verification testing (IVT) with the latest Cisco IP-PBX systems, Unified Communications Manager (UCM) 8.0 and 8.5.
|
| 2011-07-05 |
ASC’s Quality Management Solution, INSPIRATIONpro,
Chosen by Mercury Customer Management, UK
Mercury Customer Management, a leading Customer Experience and Contact Centre Consultancy, chose ASC’s quality management solution, INSPIRATIONpro, to conduct external quality management audits for its clients. The main reason for Mercury’s decision to use INSPIRATIONpro, was its flexibility as a quality management solution, to work independently of the recording system being used by a particular contact centre. Mercury carries out quality audits for a wide variety of contact centres, from different markets and service functions. INSPIRATIONpro helped Mercury evaluate large quantities of customer interactions for its clients. Each Quality Scoring template was easily customised, according to the assessment requirements set by the client. By using a professional Quality Management tool, which enabled an automated process for evaluation, Mercury’s Assessors were able to spend more time on the actual analysis of data, identify gaps in agent skills and training and suggest improvements in business process. The implementation of an automated quality management process, enhanced the service offering made by Mercury to its clients.
|
| 2011-06-06 |
ASC Acquires Majority of MYCOM
One-Stop Quality Management and CRM Solutions
ASC today announced the acquisition of 51 percent of the software company MYCOM AG, headquartered in Cottbus/Germany. The incorporated company, widely considered a market leader for high-end customer relationship management (CRM) software, provides solutions to more than 5,000 users and coordinates with numerous authorized partners, primarily for the contact and service center industries.
|
| 2011-05-30 |
ASC to Promote Business Process Optimization and Genesys Recording Solutions at G-Force 2011
ASC today announced it will be demonstrating its integrated business process optimization (BPO) capability with INSPIRATIONpro, as well as its integrated communications recording solution for Genesys, at G-Force 2011, at the Hilton Prague, Prague, Czech Republic, on June 7-9, 2011.
|
| 2011-05-30 |
ASC to Exhibit Quality Management Solutions
at Middle East Call Center Show
ASC today announced it will exhibit its communications recording and quality monitoring solutions at the Middle East Call Center Conference 2011 in Dubai, United Arab Emirates on May 31 to June 1, 2011.
|
| 2011-05-18 |
CASE STUDY - ASC Recording Solution Integrates with Complex Infrastructure, Supplies Critical Needs for Major Trading Organization
Optiver, a global market maker, and one of the fastest growing and most successful proprietary trading firms in Europe, has chosen ASC’s communications recording system, MARATHON EVOLUTION, and its VoIP recording system, EVOip, to record all incoming, outgoing and internal calls. The solutions are integrated with the company’s IPC voice trading platform and its Avaya PBX. Protection from liability is ensured through storage in a central IAS database.
|
| 2011-04-29 |
ASC to Exhibit VoIP Recording and Quality Management Solutions at Aastra Users Conference in Santa Monica, USA
ASC today announced it will attend the Aastra Users Conference at Loews Santa Monica Beach Hotel, Santa Monica, California on May 1-4, 2011. The company will exhibit its integrated EVOip Voice-over-IP recording solutions for Aastra as well as its quality management solution, INSPIRATIONpro.
|
| 2011-04-26 |
Call Centre Innovations Tour is back in the UK for a 2nd Year running
ASC and InVision (www.invisionwfm.com), a world-leading supplier of enterprise-wide workforce management solutions, today announced they will be hosting the Call Centre Innovations Tour 2011 at Glaziers Hall in London on the 11th May 2011.
|
| 2011-04-07 |
ASC to Exhibit VoIP Recording Solutions at Gitex Saudi Arabia 2011
ASC today announced it will demonstrate its VoIP recording solution, EVOip, for contact centers, financial institutions and public safety organizations at Gitex Saudi Arabia 2011 in Riyadh, Saudi Arabia on May 16-19, 2011 at the Riyadh International Convention and Exhibition Center.
|
| 2011-03-29 |
ASC Software Selected for Google’s Contact Centers Worldwide
ASC today announced that the company was chosen to supply its award-winning VoIP recording solution, EVOip, for Google’s contact centers in the United States, Japan, China, India and Australia.
|
| 2011-03-28 |
ASC Implements Communications Recording Solution
at Harborough Lifeline Center in UK
ASC today announced the successful implementation of its VoIP communications recording solution, EVOip, supplemented with WEBplay and POWERplay, to ensure the safety of older and disabled citizens residing in the District of Harborough in the United Kingdom.
|
| 2011-03-14 |
ASC’s Recording Solutions Certified by BT
MARATHON EVOLUTION Integrated for ITS Trading Platform
ASC today announced the certification of its communications recording solution, MARATHON EVOLUTION, for BT’s new ITS Trading Platform V5.
|
| 2011-03-07 |
Fourteen Swiss Cantonal Banks Select ASC
Regional Institutions with Independent Infrastructures Use EVOip and MARATHON EVOLUTION to Comply with Security Trading Acts (FINMA)
ASC today announced the implementation of its VoIP recording solution, EVOip, and hybrid solution, MARATHON EVOLUTION, in 14 of 26 Cantonal Banks, and their compliance with Switzerland’s Security Trading Acts (FINMA). Additional banks in the Group are considering ASC as well.
|
| 2011-03-07 |
ASC telecom & Incanix launch a powerful strategic alliance in UK & Ireland for the Alcatel-Lucent Channel and other telephony partners
ASC has formed a powerful strategic alliance with Incanix (www.incanix.com), the leading value added distributor for Alcatel-Lucent in the UK.
|
| 2011-02-17 |
ASC to Exhibit VoIP Recording and Quality Management Solutions
at UC Expo 2011 in London
EVOip and INSPIRATIONpro Enable Integrated Analysis
of Customer Interactions
ASC today announced it will demonstrate its VoIP recording solution, EVOip, and quality management solution, INSPIRATIONpro, at the Unified Communications Expo 2011 on March 8-9, at the Olympia Exhibition Centre, London.
|
| 2011-02-09 |
ASC Receives ISO Certification
for
Environmental Management System
Endorsement for Company’s Long-Standing Pro-Environment Policy
ASC today announced its environmental management system was
certified on February 9 according to DIN ISO 14001:2005.
|
| 2011-01-28 |
Case Study:
Trimegah Securities, Indonesia
Trimegah Securities, one of the largest brokerage
and securities firms in the Jakarta, Indonesia stock
exchange, chose ASC’s MARATHON EVOLUTION
recording solutions for multi-site operations all over
Indonesia as well as its headquarters in Jakarta.
|
| 2010-12-22 |
ASC to Present Business Process Optimization
Solutions at Call Center World 2011
ASC today announced it will present its business process optimization (BPO) solutions at Call Center World 2011, Estrel Convention Center, Berlin, Germany, February 21-24, 2011, at booth C2a, Hall 4. |
| 2010-12-09 |
ASC Provides Recording Solution for Financial Trading
to Gulf International Bank
ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimediabased communications, today announced the implementation of its MARATHON EVOLUTION communications recording solution by Gulf International Bank, a leading merchant bank based in Bahrain with branches throughout the Middle East and Europe. |
| 2010-11-22 |
National Bank of Abu Dhabi Chooses ASC’s VoIP
Recording and Quality Management
The National Bank of Abu Dhabi, the number one bank in the United Arab Emirates, chose ASC’s VoIP recording solution, EVOip, for evidential communications recording to protect themselves against unjustified claims for damages by documenting phone transactions and screen activities through contemporary risk management. The solution was installed for both Avaya and Cisco IP environment as well as Orange trading turrets. |
| 2010-11-12 |
ASC to Demonstrate Communications Recording and
Quality Management Solutions at Tokyo Conference
ASC today announced it will demonstrate its latest communications recording solutions, MARATHON EVOLUTION and EVOip, and its quality management solution, INSPIRATIONpro, at the Call Center/CRM Demo & Conference 2010, at the Sunshine City Convention Center, Tokyo, Japan, November 18-19, 2010, at booth R-4. ASC will be sharing its booth with two partners, MDIT and NRI Data I Tech. |
| 2010-11-04 |
Nottingham Community Housing Association (NCHA) Implements ASC`s VoIP Recording Solution to Meet Quality Standards and Ensure Superior Agent Performance
Nottingham Community Housing Association is one of the largest locally based housing groups in the East Midlands. NCHA maintains a high-end customer-centric operation to provide repair services to its residents, preserve the value of its properties and pursue improvement programs for windows, roofs and heating systems. It needed a communications recording solution for its call centre to help preserve its quality standards, improve agent performance through training and coaching and meet regulatory requirements. |
| 2010-10-20 |
ASC Japan and Daiwa Institute Join in Global
Partnership to Distribute ASC`s Solutions
ASC Japan Inc. has concluded a global
partnership agreement for distribution of ASC`s communications recording
solutions with Daiwa Institute of Research Business Innovation (Daiwa), a
Japanese system consulting and integration company (headquarters: Chuo-ku,
Tokyo; CEO: Takahi Fukai). |
| 2010-10-18 |
Major International Financial Institution Chooses ASC
More than 1,300 branches of UniCredit Group in Italy, Germany and Austria use ASC’s VoIP recording software for documentation of securities trading.
ASC has been selected as a supplier of compliance recording software by UniCredit Group. |
| 2010-09-16 |
ASC to Present INSPIRATIONpro and EVOip 10.0
at Gitex Technology Week
ASC today announced it will demonstrate its latest quality management solution, INSPIRATIONpro 10.0, and its VoIP recording solution, EVOip 10.0, at Gitex Technology Week, at the Dubai International Convention and Exhibition Center, Dubai, United Arab Emirates, October 17-21, 2010, at booth Z-E32 (German Pavilion). |
| 2010-08-26 |
ASC to Exhibit Award-Winning Quality Management Software Solutions at the CSA & DBSG Annual Conference 2010
ASC announced it will demonstrate its new quality management software, INSPIRATIONpro version 10.0 and it’s VoIP recording solution, EVOip at the CSA & DBSG Annual Conference, at the Hilton Metropole, Birmingham on 8th- 9th September, at Stand 18. |
| 2010-08-05 |
ASC to Exhibit Award-Winning Quality Management Software Solutions at Call Centre Expo 2010
ASC today announced it will demonstrate its quality management software, INSPIRATIONpro 10.0, and its VoIP recording solution, EVOip 10.0, at Call Centre Expo 2010, at the NEC, Birmingham, England, September 21-22, 2010, at Stand B10. |
| 2010-07-29 |
ASC and Crealog Launch Speech Analytics Campaign for Quality Improvement in Contact Centers
ASC and Crealog (www.crealog.com) are joining forces. Prior to the Call Centre Expo Show (www.callcentre.co.uk) in Birmingham, September 21-22, 2010, both companies will launch a joint quality and customer satisfaction campaign. ASC offers innovative solutions to record, analyze and evaluate multimedia-based communications while CreaLog provides comprehensive expertise in speech analytics.
|
| 2010-07-07 |
ASC Receives 2009 Communications Solutions
Product of the Year Award
ASC announced today that Technology Marketing Corporation (TMC) has named INSPIRATIONpro 9.0 as a recipient of a 2009 Communications Solutions Product of the Year Award.
|
| 2010-06-21 |
ASC’s VoIP Recording Solution Certified for Connection to Alcatel-Lucent’s IP DR-Link
ASC today announced its VoIP recording solution. EVOip active, has been certified by Alcatel-Lucent for connection via the IP DR-Link on the company´s OmniPCX Enterprise R9.0.
|
| 2010-06-15 |
ASC to Exhibit New VoIP Recording and Quality
Management Solutions at IT Decisions Show, UK
ASC today announced it will demonstrate its new VoIP recording solution, EVOip 10.0, together with its new quality monitoring solution, INSPIRATIONpro 10.0, at the IT Decisions Show 2010 at the Pavilion, NEC Exhibition Centre, Birmingham, UK, June 23-24, 2010, at booth #A16.
|
| 2010-06-07 |
ASC Announces Certification for Connection to EADS TETRA Network
Integrated Communications Recording Solutions, MARATHON EVOLUTION Tested and Certified by EADS Secure Networks
ASC today announced certification for connection to the EADS TETRA Network of its integrated communications recording solution, MARATHON EVOLUTION.
|
| 2010-05-31 |
ASC Invests More than 20 Million Euros in Research and Development
ASC will invest more than 20 million Euros for research and development of new software solutions for improving service quality and optimizing business processes during the next three years. The investment will be financed from internal resources without a bank loan and will create numerous job openings at the company’s headquarters in Hoesbach as well as an affiliated location in Saarbruecken.
|
| 2010-05-25 |
Call Center Innovations Tour proves a great success
The first UK ‘Call Center Innovations Tour’ got off to a flying start and was a great success. Co-hosted by ASC, Attensity and InVision, this was a free one-day event aimed at contact centre decision makers, managers and specialists, to provide them with an opportunity to learn about the latest and most innovative contact centre technologies available.
|
| 2010-05-12 |
ASC Receives Unified Communications® Magazine’s 2009 Product of the Year Award
VoIP Recording Software EVOip Recognized for Exceptional Innovation
ASC today announced that Technology Marketing Corporation (TMC®) has named the VoIP recording software EVOip as a recipient of its 2009 Unified Communications magazine Product of the Year Award.
|
| 2010-04-23 |
Neckermann.com selects ASC
VoIP Recording &
Quality Monitoring Solution
ASC´s Partner Bumicom in the Netherlands, delivers, implements and supports the project
ASC today announced that after careful consideration, Neckermann.com has selected Bumicom (www.bumicom.com), ASC´s recommended partner in the Netherlands, for the delivery, implementation and support of an VoIP Recording and Agent Quality Monitoring solution for their Customer Service.
|
| 2010-04-14 |
ASC Develops Contact Center Market in Poland
East European Growth Continues with Sponsorship of Customer Contact Management Summit and New Office in Warsaw
ASC today announced it will demonstrate its new quality monitoring solution, INSPIRATIONpro 10.0, at the Customer Contact Management Summit, Warsaw, Poland, at Courtyard by Marriott Hotel, on April 22-23, 2010.
|
| 2010-04-01 |
Call Center Innovations Tour Comes to Birmingham, UK
ASC, InVision Software and Living-e invite Contact Centre professionals to join them at the Call Center Innovations Tour (CCIT) in Birmingham on 11th May 2010. The highly focused agenda will present innovative Contact Centre technologies in theory and in practice, including both product presentations and case studies by existing customers of the hosts. |
| 2010-03-30 |
The Energy Authority® Implements ASC`s
Communications Recording Solutions
The Energy Authority®, the United States leader in Public Power energy trading and risk management, runs a $2.2 million data center. After experiencing significant difficulties with their previous recording solution, they conducted a thorough due diligence process and selected ASC’s recording solution for VoIP communications and TDM trading. |
| 2010-03-24 |
Daiwa Capital Markets Europe Ltd. Praises
ASC for Its Recording Capabilities
One Flexible Call Recording Solution for All of Europe and the Middle East
Daiwa Capital Markets Europe Ltd., an awardwinning
investment bank headquartered in London, England, implemented ASC’s Cisco
VoIP call recording solution for its branches throughout Europe and the Middle East.
Link to the Case Study |
| 2010-03-22 |
ASC Solutions for Avaya AuraTM Now Rated “Avaya Compliant”
ASC telecom AG today announced that its EVOip active and MARATHON EVOLUTION recording solutions are compliant with key IP telephony and contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. |
| 2010-03-19 |
Bumicom and ASC To Exhibit at the Contact Center Exhibition TCD in the Netherlands
Bumicom will demonstrate ASC's newest VoIP recording solution, EVOip 10.0 together with its new quality monitoring solution, INSPIRATIONpro 10.0. TCD is the leading event for the customer contact communications sector in the Netherlands. |
| 2010-03-15 |
ASC to Demonstrate New Quality Monitoring Solution at Strategie Clients Exhibition in Paris
ASC today announced it will demonstrate its new quality monitoring solution, INSPIRATIONpro 10.0, at the Stratégie Clients Exhibition, Paris, France, at Porte de Versailles, Hall 1, on March 16-18, 2010. |
| 2010-03-09 |
ASC to Exhibit New VoIP Recording and
Quality Monitoring Solutions at UC Expo, London
EVOip 10.0 and INSPIRATIONpro 10.0 Join ASC’s Impressive Portfolio
ASC today announced it will demonstrate its new VoIP recording
solution, EVOip 10.0 together with its new quality monitoring solution,
INSPIRATIONpro 10.0, at UC Expo, London, England on March 10-11, at the
Olympia Exhibition Center. |
| 2010-02-12 |
The Energy Authority Implements ASC’s Solution for
Liability Recording
U.S. Leader in Public Power Energy Trading Praises ASC’s Integrated Solution for TDM Trading and VoIP
ASC today announced the implementation of its communications recording solution by The Energy Authority (TEA®), the U.S. leader in public power energy trading and risk management. |
| 2010-02-08 |
ASC to Introduce New Quality Monitoring Solution,
INSPIRATIONpro 10.0, at Call Center World
Company to Co-Sponsor Event and Discuss Business Process Optimization
ASC today announced it will demonstrate its new quality monitoring solution, INSPIRATIONpro 10.0, at Call Center World, Berlin, Germany, at the Estrel Convention Center, Hall 4, booth C2a, on February 8-11, 2010. |
| 2010-01-13 |
ASC to Open New Branch in Dubai, UAE
To Support Increased Middle East Business
ASC today announced it will open a new branch in Dubai, United Arab
Emirates, on February 1, 2010, at the Dubai Silicon Oasis Authority (DSOA),
headquarters building, Suite A 206-1. The branch will support increased Middle
East business. It is a logical next step to further improve sales in the region and to
offer better support to customers by having a local representative office.
|
| 2009-12-03 |
ASC to Establish New Subsidiary in Saarbrucken, Germany
ASC today announced the formation of ASC Software Solutions
GmbH, a newly established subsidiary in Saarbrucken, Germany. The company
will develop business process optimization software for ASC telecom AG and will
generate 20 to 25 new jobs for highly qualified I.T. specialists. The new subsidiary
will expand ASC's research and development capacity and reinforce its steady
growth.
|
| 2009-10-06 |
Guenther Mueller, CEO of ASC, has been
awarded
"Entrepreneur of the Year 2009"
Ernst & Young Commends His Exemplary Corporate Dedication
Guenther Mueller has been
awarded "Entrepreneur of the Year 2009" in the category Information and
Communication Technology.
Mr. Mueller said, "I feel honored and very proud to receive this prestigious award,
but it primarily reflects on ASC and its extraordinary innovative power. Everyone in
our organization contributed to this result both as individuals and as a team
dedicated to providing superior customer-centric solutions."
|
| 2009-09-24 |
ASC to Introduce New Quality Monitoring
and VoIP Recording Solutions at Gitex in Dubai
ASC today announced it will demonstrate its new quality monitoring
solution, INSPIRATIONpro 9.0, and its VoIP recording solution, EVOip 9.0, at Gitex
Technology Week in Dubai, United Arab Emirates, on October 18-22, 2009. |
| 2009-09-07 |
ASC Releases New VoIP Recording Solution
EVOip 9.0 Described as Revolutionary in Features, Compatibility, Licensing. ASC today announced the release of EVOip Server Software 9.0, its
new VoIP recording solution. |
| 2009-08-31 |
ASC to Introduce New QM Software at Call Centre Expo in Birmingham, UK
Quality Monitoring Solution Incorporates Speech Analytics and eLearning. ASC today announced it will introduce INSPIRATIONpro 9.0 at Call
Centre Expo 2009 in Birmingham, England, on September 22-23, 2009. |
| 2009-07-22 |
ASC Wins Largest Call Center Project in Europe
ASC signs framework contract with Deutsche Telekom. 33 call centers with more than 10,000 agents will be equipped with ASC´s quality management software, INSPIRATIONpro. ASC signed a framework contract with Deutsche Telekom for the delivery of
software for improving quality as well as optimizing processes of all Telekom inhouse
call centers. |
| 2009-07-10 |
BSH Home Appliances in UK Achieves Immediate Improvement with ASC's Quality Monitoring Solution
Major Improvements in Customer Service shortly after implementation of
INSPIRATIONpro and EVOip. ASC installed its quality monitoring solution INSPIRATIONpro with its VoIP recording
software EVOip at two locations in UK and Ireland of BSH Home Appliances. |
| 2009-06-29 |
ASC Forms New Partnership with Toenec, Tokyo
Japanese Distribution Agreement Announced. ASC today announced the formation of a new partnership with
Toenec, an electricity and information communications company in Tokyo, Japan. |
| 2009-05-29 |
ASC Receives 2008 Communications Solutions
Product of the Year Award
INSPIRATIONpro Recognized for Outstanding Innovation.
ASC announced today that Technology Marketing Corporation (TMC) has named INSPIRATIONpro as a winner of the 2008 Communications Solutions Product of the Year Award. |
| 2009-05-25 |
ASC Emphasizes Workforce Optimization
Solutions at Expo Contact
ASC introduced its workforce optimization solutions for contact centers
at Expo Contact, May 20-21, in Hotel Mirasierra Suites, Madrid, Spain. |
| 2009-05-19 |
ASC Presents Integrated Recording Solution for EADS
TETRA at TETRA World Congress 2009
Successful Implementation by Large German Utility Company.
ASC today announced it will exhibit its new integrated recording
solution for EADS TETRA (Terrestrial Trunked Radio) at the TETRA World
Congress 2009, at the International Congress Center in Munich, Germany, on May
26-29, 2009, at booth C902. |
| 2009-04-14 |
ASC to Demonstrate Workforce
Optimization Solutions at CommunicAsia 2009
Quality Monitoring and Speech Analytics Solutions at booth 4E4-01.
ASC will showcase its latest technology for workforce optimization
through quality monitoring and speech analytics at CommunicAsia 2009,
Singapore Expo, Halls 2-6, June 16 to June 19, booth 4E4-01. |
| 2009-04-06 |
ASC Japan and NRI Group, Tokyo Introduce
World's First Recorder for Mobile Phones
Systems Integration and Other Features Provide Robust Solution.
ASC Japan and NRI Data iTech(NRI Group), a leading solution provider for financial institutions, today introduced the world’s first recording solution for mobile phones. |
| 2009-04-02 |
ASC´s EVOip 8.1 Receives
2008 Product of the Year Award
VoIP Recording Solution Recognized for Outstanding Innovation by Unified Communications® Magazine. |
| 2009-03-05 |
ASC to Emphasize Workforce Optimization
at Unified Communications Expo
IP Recording and Quality Monitoring Solutions at booth #312
ASC today announced it will demonstrate its latest IP recording and
quality monitoring solutions at the Unified Communications Expo, March 11-12,
2009, National Hall, Olympia, London. |
| 2009-02-18 |
ASC Approved as New Member of the
Cisco Industry Solutions Partner Network (CISPN)
Global initiative to introduce Cisco channel partners to
business application developers and industry experts.
ASC has been approved as a new
member of the Cisco Industry Solutions Partner Network (CISPN). CISPN will
foster collaboration among Cisco channel partners, application developers,
hardware and device manufacturers, and industry experts. |
| 2009-02-03 |
ASC is Co-Sponsor of the Call Center World 2009
ASC Emphasizes its Workforce Optimization Solutions for Contact Centers
ASC is a co-sponsor of the Call Center World 2009, February 16th to
19th, at the Estrel Convention Center in Berlin, Germany. |
| 2009-01-30 |
ASC Announces New Subsidiary in Japan
Former ASC Partner becomes ASC Japan, Inc.
ASC today announced a new Japanese subsidiary, ASC Japan, Inc. Its headquarters will be located in Tokyo and consists of an experienced team with market and product knowledge. |
| 2009-01-07 |
ASC to Demonstrate New Version of EVOip for Cisco
at Cisco Networkers Conference
Active VoIP Recording Combines SIP and XML in Cost-Effective System
ASC announced to demonstrate its new version of EVOip for
Cisco, an active VoIP recording solution combining SIP and XML, at Cisco
Networkers Conference in Barcelona, Spain, January 26-29, 2009, in the World of
Solutions Area, booth E12. |
| 2008-09-25 |
ASC Named New Siemens HiPath Ready Solution Partner
Innovative ASC applications complement Open Communications Systems.
ASC has reached the highest level possible in the technology partner program run by Siemens Enterprise Communications. An accolade that only ten companies in the world have achieved. Plus, ASC is a preferred supplier in the fields of voice recording and quality monitoring. |
| 2008-09-10 |
ASC to Demonstrate Recording Solution at Avaya EMEA Partner Conference
ASC today announced it will demonstrate its new integrated IP Recording Solution for Avaya Integral Enterprise at the 2009 Avaya EMEA Partner Conference at the Melia Castilla in Madrid, Spain, from September 10-12.. |
| 2008-08-08 |
ASC’s
E-Coaching Solution Improves Customer Support from Gizmo, Australia
ASC installed its integrated recording and quality monitoring solution, INSPIRATIONcompact,
at Gizmo Corporation, Ltd., an Australian firm providing comprehensive in-home
and phone support for a wide range of residential technologies. |
| 2008-08-01 |
ASC to Demonstrate New Quality Monitoring Solution at Call Centre Expo
ASC today announced it will demonstrate its new quality monitoring solution, INSPIRATIONpro, version 8.1, at Call Centre Expo, NEC, Birmingham, Great Britain, on September 16-17, 2008, Hall 9, booth #A17. ASC will especially promote the solution's on-demand services and speech analytics capability. |
| 2008-07-17 |
ASC and Integrity Voiced Jointly Invite for South African Roadshow
ASC and Integrity Voiced today announced, they will jointly present and demonstrate ASC's communications recording and quality monitoring solutions in a unique roadshow format. |
| 2008-07-16 |
Tradition Financial Services Chooses ASC for its new London Headquarters
ASC announced an expansion of its recording solution by Tradition Financial Services (TFS), a leading international financial-services broker. ASC’s MARATHON solution was upgraded to ASC’s EVOip for Cisco. |
| 2008-06-23 |
ASC Receives 2007 Product of the Year Award from Communications Solutions
ASC announced today that Technology Marketing Corporation’s (TMC) Magazine Communications Solutions (www.tmcnet.com/comsol) has named INSPIRATIONpro 8.0 as a recipient of a 2007 Product of the Year Award. |
| 2008-06-09 |
ASC to Exhibit at SIFMA 2008 Technology Management Conference in New York
ASC today announced it will exhibit its integrated recording solution for HiPath Trading and HiPath Trading IP at the SIFMA 2008 Technology Management Conference and Exhibit, at the Hilton New York, 1335 Avenue of the Americas, New York City, on June 10-12, 2008, at booth #4127. |
| 2008-05-30 |
ASC to Exhibit Sophisticated Quality Monitoring and VoIP Recording Solutions at CommunicAsia 2008
ASC today announced it will exhibit new versions of its quality monitoring solution, INSPIRATIONpro 8.0, and its VoIP recording solution, EVOip 8.0, at CommunicAsia in Singapore, from June 17-20, 2008, Singapore Expo, Hall 6 at booth 4H2-12. |
| 2008-05-21 |
ASC to Introduce Communications Recording Solutions for TETRA at TETRA World Congress 2008
ASC today announced it will exhibit its new communications recording Suite, MARATHON EVOLUTION 8.0 for TETRA (Terrestrial Trunked Radio), at the TETRA World Congress 2008, Hong Kong Exhibition Center, Hong Kong, China, on May 25-26, 2008, at booth #H4. |
| 2008-05-15 |
ASC to Introduce Communications Recording and
Quality Monitoring for Genesys at G-Force
ASC today announced it will exhibit new versions of its
communications recording solution MARATHON EVOLUTION 8.0 and its quality
monitoring solution INSPIRATIONpro 8.0 specifically tailored for Genesys at the
Genesys G-Force User Conference at the Estrel Hotel and Convention Center,
Berlin, Germany, on May 19-21, 2008. |
| 2008-04-01 |
ASC Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
INSPIRATIONcompact Honored for Outstanding Innovation |
| 2008-02-27 |
ASC Recording Suite Certified by Siemens
Solutions to be Released at CeBIT Conference in Hannover, Germany |
| 2008-02-19 |
ASC to Introduce New Release INSPIRATIONpro 8.0 at Call Center World
ASC today announced it will exhibit a new version of its quality monitoring solution, INSPIRATIONpro 8.0, at CallCenterWorld in Berlin, Germany, from February 19-21, 2008, at booth C2a in Hall 4. |
| 2008-02-14 |
ASC's New Recording Solutions Certified by Alcatel-Lucent
ASC today announced the certification of its communications recording solution, MARATHON EVOLUTION, and its VoIP recording solution, EVOip, for use with the Alcatel-Lucent OmniPCX Enterprise. |
| 2008-01-21 |
ASC Introduces New EVOip for Cisco VoIP / Recording Solution to be Demonstrated at Cisco Networkers
ASC will exhibit a new version of its VoIP recording solution, EVOip for Cisco, at the Cisco Networkers Conference in Barcelona from January 22-24, 2008, booth E 65. |
| 2008-01-17 |
ASC Receives INTERNET TELEPHONY® Magazine's 10th Annual Product of the Year Award
ASC announced today that Technology Marketing Corporation's (TMC®) INTERNET TELEPHONY magazine (www.itmag.com) has named EVOip, a VoIP recording solution, as a recipient of its 2007 Product of the Year Award. INTERNET TELEPHONY has been the VoIP Authority Since 1998. |
| 2008-01-17 |
ASC Introduces EVOip, Version 8.0, for Voice-over-IP Recording
ASC atoday announced the introduction of EVOip 8.0, a new VoIP recording solution with additional channel capacity and compatibility with a wider range of IP phone systems. |
| 2007-10-15 |
ASC Wins Communications Recording Contract for Airports in Argentina
ASC today announced an expansion of its aviation recording solutions to three airports in Argentina. The project, to be completed in 2008, followed ASC's recent registration by the International Civil Aviation Organization (ICAO). |
| 2007-10-09 |
ASC Presents New MARATHON EVOLUTION Suite Version 8.0 and and EVOip at MILIPOL Exhibition in France
ASC today announced their participation at MILIPOL, October 9-12, Paris Expo Porte de Versailles, Paris, France, booth # 3R72. ASC will showcase its new MARATHON EVOLUTION Suite and EVOip (Voice over IP) recording solutions. |
| 2007-10-05 |
ASC Announces New Partnership with Wave Telecom
ASC today announced Wave Telecom’s certification as a partner in ASC’s Partner Network Program. Wave has joined the ASC partner network to provide communications recording and quality monitoring solutions to their customers in the Bailiwick of Guernsey in the Channel Islands. |
| 2007-09-21 |
ASC
to Emphasize VoIP Recording and Quality Monitoring Solutions at Call Centre
Expo
ASC today announced its participation at Call Centre Expo, September 26th to
27th, Birmingham National Exhibition Centre, Hall 8, Birmingham, England, booth
F01. The company will highlight its VoIP recording and quality monitoring solutions. |
| 2007-09-11 |
ASC Announces Expanded Partnership with InVision
ASC announced an expanded partnership with InVision Software, a leading international supplier of enterprise-wide workforce management solutions. ASC is exhibiting at booth 136 at the Annual Call Center Exhibition (ACCE) in San Diego, starting September 10th. |
| 2007-09-06 |
ASC to Emphasize VoIP Recording and Quality Monitoring Solutions at Annual Call Center Exhibition
ASC announced its participation at the Annual Call Center Exhibition (ACCE), September 10th to 12th, San Diego State Convention Center, San Diego, CA, booth #136. The company will highlight its VoIP recording and quality monitoring solutions. |
| 2007-08-16 |
ASC Improves Voice Trading Services
of Saudi Financial Institution
Bank AlJazira, one of the fastest-growing financial
institutions in Saudi Arabia, verifies its share
trading with MARATHON EVOLUTION, ASC’s highend
call recording solution. |
| 2007-07-25 |
ASC Installs MARATHON EVOLUTION and INSPIRATIONpro at the Public Transportation of Paris
ASC announced its installation of MARATHON EVOLUTION and INSPIRATIONpro at the Public Transportation of Paris (Regie Autonome des Transports Parisiens (RATP)). The solution provides communications recording and quality monitoring for all agents and supervisors at RATP's contact centers. |
| 2007-07-11 |
ASC to Install Communications Recording Solution for European Space Agency
ASC today announced it will install a MARATHON EVOLUTION communications recording solution at the European Space Operations Centre (ESOC), the control center of the European Space Agency (ESA). |
| 2007-07-05 |
ASC Announces New Switzerland Headquarters
ASC today announced its Swiss subsidiary will move into new headquarters in Cham. The continued growth of the company and the need for a sophisticated infrastructure were the key reasons for the transition. |
| 2007-05-30 |
Technology-Cooperation for the Automated Analysis of Calls in Call-Centres
ASC, D+S solutions, European Media Laboratory and Xtramind Technologies are jointly promoting the development and use of new speech technologies |
| 2007-05-16 |
ASC Registered by the International Civil Aviation Organization (ICAO)
Communications Recording Solutions Meet Strict Vendor-Neutral Standards for National and International Operations |
| 2007-05-02 |
ASC Announces New Partnership with integrITy Communications
Firm to Distribute ASC Communications Recording and Quality Monitoring
Solutions in South Africa and Surrounding Nations |
| 2007-04-16 |
ASC Presents Next-Generation Communications Recording Solutions at BAPCO
ASC is presenting new versions of its MARATHON EVOLUTION and EVOip solutions at a leading forum for public safety communications and information technology, sponsored by the British Association of Public Safety Communications Officers (BAPCO). |
| 2007-03-27 |
ASC Realigns with a Renewed Focus on North America
ASC today announced a realignment and renewed focus on North America by opening a central headquarters in Mahwah, New Jersey, and staffing it with new management, technical experts and support personnel. |
| 2007-02-27 |
ASC Introduces New Integrated
Quality Monitoring Solution at CallCenterWorld®
ASC is presenting a new integrated quality monitoring solution (IQM) for growing businesses at CallCenterWorld®, a leading call center event in Europe. It is being held in Berlin, Germany, from February 27 to March 2, and ASC is exhibiting at booth 4C2. |
| 2007-01-25 |
ASC to Demonstrate VoIP Recording at Cisco Networkers Conference in Cannes
Next-Generation Solution Provides Hybrid Recording in a Dedicated
Cisco Product Line.
ASC will demonstrate its latest Voice over IP (VoIP) recording solutions, EVOip active
and EVOip+ for Cisco, at the Cisco Networkers conference
in Cannes, January 30 to February 2, 2007, at Booth E 21 |
| 2007-01-12 |
ASC Receives Customer Inter@ction Solutions® Magazine´s 2006 Product of the Year Award
MARATHON EVOlite Honored for Outstanding Innovation |
| 2007-01-12 |
ASC Receives INTERNET TELEPHONY®
Magazine´s 2006 Product of the Year Award
EVOip for Windows Recognized
for Outstanding Innovation |
| 2007-01-08 |
ASC´s
INSPIRATIONpro Improves Quality Monitoring
for the Netherlands´ National Police Department
ASC has provided its quality monitoring solution, INSPIRATIONpro,
to Unit Teleservice 1-1-2, the service center of the KLPD, the Netherlands’ national
police department. |
| 2005-12-06 |
ASC Implements VoIP Recording for Cisco at Largest Energy Service Provider in Thuringia, Germany
Solution to be Showcased at Cisco Networkers Conference, December 12 –15, in Cannes, France |
| 2005-11-14 |
ASC Presents MARATHON EVOLUTION at MILIPOL Exhibition in France
Call Recording Solutions also include EVOip for Voice-over-IP. |
| 2005-10-04 |
ASC
Successfully Completes Avaya Interoperability Testing
Call recording application now certified for compatibility with key Avaya enterprise
telephony solutions. Helps businesses manage risk and improve contact center
efficiency. |
| 2005-09-06 |
ASC to Introduce INSPIRATIONpro 7.0
at Call Centre Expo in Birmingham, UK
The software solution incorporates new innovations in "smart" technology
throughout the entire quality and training process. Offline word spotting
allows analysis of recorded calls by searching for business-critical key
words. |
| 2005-06-30 |
Prominent International Bank Chooses ASC
to Protect Customer Privacy
BSI to Install Bulk Recording Solution in Multiple Locations |
| 2005-05-25 |
ASC Announces Reseller Agreement with NextiraOne
ASC's Communications Recording and Performance
Improvement Solutions to be marketed and implemented by NextiraOne |
| 2005-04-26 |
ASC Announces Asian Pacific Expansion
Vice President Marcus Rex Leads New Singapore Office |
| 2005-04-22 |
ASC and Bumicom Exhibit at Netherland's Telecommerce Dagen Show
ASC and its close partner Bumicom, also a provider of voice recording solutions,
targeted primarily at the Netherlands contact center market, will exhibit
jointly at the Telecommerce Dagen Show, to be held in Utrecht, Netherlands
from April 26-28, 2005. |
| 2005-04-11 |
ASC introduces EVOip for Linux
New VoIP Recording Solution Adds SIP Support |
| 2005-04-05 |
Etrali Certifies ASC's MARATHON EVOLUTION
Call Recording Solution Integrated with Etrali Turret System |
| 2005-03-21 |
ASC Offers Smart Recording with SCREENscan
No CTI Integration or Professional Setup Required |
| 2005-03-03 |
ASC Wins Members' Choice Award for Best Recording / Quality Monitoring Solution in EMEA Two Years in a Row
ContactCenterWorld.com Honors Best in the Industry |
| 2005-01-25 |
Reali & Associati in Italy Switches to ASC for Communications
Recording Solution
MARATHON EVOLUTION Chosen for its Distributed Architecture and Storage Capability |
| 2005-01-14 |
ASC’s UK Business Receives a Double Boost to Start
2005
Establishment of ASC telecom UK Ltd. and agreement with a major new Partner |
| 2005-01-11 |
ASC
Receives “Product of the Year” Award for 2004
ASC’s VoIP Recording Solution EVOip Honored
for Outstanding Innovation by Customer Inter@ction Solutions® Magazine |
|
|
