In the past, call monitoring only measured queues or handling times, but today, it focuses on quality as well. In addition, the top solutions now preserve customer interactions by computer screen, voice over IP, chat and other web-based environments.

With quality monitoring, you can effectively manage agent performance, improve training and, above all, enhance customer relationships!

• Quality monitoring may be defined as the systematic evaluation and analysis of the entire communications process.
• Today, it serves as a crucial element of company strategy by giving contact center managers and supervisors objective insights into the agent-customer relationship.
• ASC offers you INSPIRATION as right solution for all market segments:
  For small contact centers, INSPIRATIONcompact provides an “all-in-one” solution. It combines speech recording and quality management on the platform MARATHON EVOlite.
  For large contact centers, INSPIRATIONpro works perfectly with the communications recording solutions, MARATHON EVOLUTION for traditional telephony, and EVOip for Voice over IP.